Products Overview

What a product is in CoachIQ, the three product types, and where families find and buy them

A product is anything families buy from you in CoachIQ, or get with a code you give them: a drop-in session, a 10-session package, a monthly membership, a camp registration, or program access. The product sets the price, how often it bills, and whether the purchase adds credits.

Open Payments → Products to see and create products.

The three product types

Type	How the family pays	Typical use
One-Time	One payment at checkout	Drop-in sessions, credit packages, camps, program access
Subscription	Recurring payment until it ends or is canceled	Memberships, monthly credit plans, ongoing program access
Access Code	Redeems a code you give them, with no card payment	Sponsored, scholarship, partner, or staff access

You choose the type when you create the product. See Product types to choose between them.

Access codes unlock a product. They are not discounts. To reduce a price, use a coupon.

The Products page

The Products page lists your products with their price and creation date. Use the tabs to filter by type: All Products, One-Time Payment, Subscriptions, and Access Codes. Use the status filter to switch between Active, Archived, and All, and the search box to find a product by name.

Select a product to open it in the Product Builder. The row menu also offers View/Edit Product and Archive Product.

Create a product

1. Start a new product

   Go to Payments → Products and select + Create. Choose One-Time, Subscription, or Access Code.

2. Enter the details

   Add a name, a description, and any feature bullets. Families see these at checkout.

3. Set the payment

   Enter the price. For a subscription, set how often it bills. Add credits if the purchase should pay for sessions.

4. Save

   Select the create button at the top right of the builder, for example Create Subscription.

A one-time or subscription product needs a name and a price. Enter $0.00 for a free product.

Connect Stripe before creating paid products. Without a connected Stripe account, a product saves as a free, code-only product even if you enter a price.

The Product Builder reference covers every setting.

Where families find a product

Saving a product doesn’t show it to anyone. Families can only buy it after you place it somewhere or share its link:

Place	How to set it up
App Products page	Add the product to a section of your app’s Products page. See Products page.
Direct link	Copy the link from the product’s Product Link section and send it.
Scheduler	Use it as the payment for a paid session. See Use products in schedulers, programs, and forms.
Program	Select it in the program’s Share settings to sell access.
Form	Connect it under the form’s Connections.
Website	Show it in a pricing or product section of your website.

Because nothing is public until you place it, you can build products ahead of time and add them when you’re ready to sell. There is no separate draft mode.

Archive a product

Archive a product to stop selling it. Open the row menu on Payments → Products and select Archive Product, or select Archive at the top of the Product Builder.

When a product is archived:

• No one can complete a purchase, including through its direct link.
• Existing purchases, subscriptions, and credits stay as they are. Cancel a subscription separately if it should stop billing. See Managing subscriptions.
• Transaction history is kept.
• It isn’t removed from pages, schedulers, or forms where you placed it. Remove it there so families don’t see an offer they can’t buy.

To find or restore an archived product, set the status filter to Archived, open the product, and unarchive it.

To hide a product you still want to sell to some people, remove it from the places families browse and share the link only with them. On a paywalled app page, use hidden products.

Good to know

• Stripe: Paid products are created in your connected Stripe account, so you will also see them in Stripe.
• Edits apply going forward: Changing a product affects new purchases. Existing transactions, subscriptions, and issued credits keep what they had when they were bought.
• Fees: Each product chooses whether the family pays a processing fee on top of the price. See Processing fees.
• Credits are optional: Many products only take payment. Turn on credits when the purchase should pay for future sessions. See Credits overview.

Next steps

• Product types: choose One-Time, Subscription, or Access Code
• Product Builder reference: every setting in the builder
• Use products in schedulers, programs, and forms