Managing Schedulers in Your Athlete Portal

Learn how to add, organize, and customize schedulers in your Athlete Portal so athletes can book sessions directly from their app.

Where to find this: Dashboard → App Builder → Schedule tab

What you’ll accomplish

Set up and organize your schedulers so athletes can view available sessions and book directly from their mobile app or web portal. You’ll learn how to select which schedulers appear, organize them into sections, and customize how they’re displayed to your athletes.

Before you begin

Required setup: You must have at least one scheduler created before adding it to the Athlete Portal. If you haven’t created any schedulers yet, go to Schedule → Schedulers to set up your first one.

Understanding the Schedule page

The Schedule page in your Athlete Portal is where athletes view and book available sessions. As a coach, you have complete control over:

• Which schedulers athletes can see
• How schedulers are organized into sections
• The titles and descriptions athletes see
• Whether the scheduling feature is available at all

Each scheduler displays its cost (like “1 Credit”) which you set when creating the scheduler. This helps athletes understand the booking cost before they select a session.

Accessing your Schedule settings

1. Navigate to App Builder

   From your dashboard, click App in the left navigation menu, then select Schedule.

2. Locate the Schedule page

   You’ll see any existing sections and schedulers already added to your athlete portal.

3. Activate the Schedule page

   Toggle the Active switch to control whether athletes can see the Schedule page. When off, the entire scheduling section is hidden from athletes.

   

   Always hit update page to ensure the updates go live!

Adding schedulers to your portal

1. Click Add Schedule

   Within any section, click the + Add Schedule button to add a scheduler.

   
2. Select from available schedulers

   A modal will appear showing all schedulers you’ve created in the system. Select the scheduler(s) you want to add.

   

   You can select multiple schedulers at once or add them one at a time.

3. Confirm your selection

   Click Add Selected to add the chosen schedulers to your section. They’ll appear immediately with their title, description, and credit cost.

Creating and organizing sections

Sections help you organize schedulers into logical groups like “Elite Program”, “Rising Stars”, or by location. Athletes always see sections expanded - they cannot collapse them.

1. Add a new section

   Click + Add Section at the bottom of your scheduler list.

   
2. Name your section

   Enter a clear, descriptive title for the section (e.g., “Beginner Classes”, “Advanced Training”, “Summer Programs”).

3. Add schedulers to the section

   Click + Add Schedule within your new section to start adding schedulers.

   Your section is created and ready for schedulers!

Customizing scheduler display

Each scheduler can have a custom title and description that athletes see, regardless of the scheduler’s original name.

1. Click on a scheduler

   Select any scheduler in your list to open its editing panel.

   
2. Edit the title

   Update the scheduler name that athletes will see. Make it clear and action-oriented.

3. Edit the description

   Add helpful context about the session type, skill level, or what athletes should expect. Keep it concise but informative.

Reordering and managing sections

1. Access section controls

   Click the dots menu (⋮) next to any section to see management options.

   
2. Reorder sections

   Drag sections up or down to change their display order. Place your most popular or important sections at the top.

3. Delete sections

   Select the delete option to remove an entire section and all its schedulers from the athlete view.

   Deleting a section from the Athlete Portal doesn’t delete the actual schedulers - it just removes them from athlete view.

Previewing the athlete experience

Always preview your changes to ensure athletes see exactly what you intend.

1. Click the preview button

   Select the preview icon in the top toolbar to see the athlete view.

   
2. Review the layout

   Check that:

   • Sections appear in the correct order
   • Scheduler titles and descriptions are clear
   • Credit costs display correctly
   • The overall organization makes sense for athletes
3. Test navigation

   Click through different schedulers to ensure they’re properly configured and available for booking.

Advanced settings

1. Access Schedule settings

   Click the settings icon to open advanced configuration options.

   
2. Configure sharing text

   Edit the SEO metadata text that appears when someone shares your schedule page link. This helps with marketing and clear communication about your offerings.

Common questions

Where do I create new schedulers?

Schedulers are created in Schedule → Schedulers in your main dashboard. The Athlete Portal only controls which existing schedulers are visible to athletes. Learn how to create schedulers →

Why can't my athletes see certain schedulers?

Check that:

1. The Schedule page is set to Active
2. The scheduler is added to a section in the Athlete Portal
3. The scheduler has available time slots configured
4. The athlete has the required credits or payment method

How do credits work with bookings?

The credit amount shown (e.g., “1 Credit”) is the cost to book that session. Athletes must have sufficient credits in their account to book. Credits are set when creating the scheduler, not in the Athlete Portal.

Can I show different schedulers to different athlete groups?

Currently, all athletes see the same schedulers. To control access, use the scheduler’s internal settings for prerequisites or eligibility requirements.

Do changes appear immediately?

Yes! All changes to the Athlete Portal update instantly. There’s no draft mode or publish button - athletes see updates as soon as you make them.

Troubleshooting

Schedulers not appearing in selection modal? Make sure you’ve created schedulers in Schedule → Schedulers first. The Athlete Portal can only display schedulers that already exist in your system.

Common issues and solutions

Athletes can’t see the Schedule page:

• Verify the Active toggle is turned on
• Check that at least one scheduler is added
• Ensure athletes are logged into their accounts

Credit amounts showing incorrectly:

• Credits are set in the scheduler configuration, not in the Athlete Portal
• Go to Schedule → Schedulers to update credit costs

Sections appearing in wrong order:

• Use the dots menu (⋮) to drag and reorder sections
• Changes save automatically

Scheduler descriptions not updating:

• Click directly on the scheduler to open edit mode
• Make sure to click outside the field to save changes

Pro tips

Organization best practices:

• Group schedulers by program level (Beginner, Intermediate, Advanced)
• Or organize by location if you have multiple facilities
• Keep section titles short and clear
• Place your most popular schedulers at the top

Writing effective descriptions:

• Include skill level requirements
• Mention any equipment needed
• Specify age groups if relevant
• Keep descriptions under 2 sentences

Testing your setup:

• Always preview after making changes
• Test with a demo athlete account if possible
• Check mobile and desktop views
• Verify credit requirements are clear

Related articles

• Creating Your First Scheduler
• Setting Credit Prices for Sessions
• Managing Scheduler Availability
• Understanding the Athlete Portal
• Athlete Portal Access Control