Credits & Products

Understand how session credits work with products in CoachIQ’s payment system

Where to configure credits: Payments → Products → [Product] → Section 3 (Credits)

What credits are

Credits are pre-purchased session bookings that work like punch cards or class passes.

How it works:

1. Client buys a product that includes credits
2. Credits appear in their account
3. Client uses credits to book sessions
4. Credit count decreases with each booking

Credits let clients pay upfront for multiple sessions instead of paying per booking.

Credits are configured in products

Enable credits when creating or editing a product:

Product Builder → Section 3: Credits

• Toggle credits ON
• Specify number of credits (e.g., 10 credits)
• Set expiration (30 days, 90 days, never, etc.)
• Choose which schedulers accept these credits (Section 4)

Credits are optional. Not every product needs to issue credits. Many coaches use products for payment-only without credit systems.

Two types of credits

Master Credits

Can be used for any session

• No scheduler restrictions
• Maximum flexibility for clients
• Most common type

Configure:

• Can only be set under a person’s account under the credit tab

Product-Specific Credits

Can be set up to function like Master Credits

• No scheduler specific limitations
• Can be used to book any session
• Difference from Master Credits is that these credits live under the product specific credit bank

Can be restricted to certain schedulers

• Work only for designated session types
• Prevent credits from being used incorrectly
• Better for specialized packages

Configure certain scheduler restrictions:

• Select specific schedulers in “Usage Limits” section

Example: “Youth Training Package” credits only work for youth sessions, not adult sessions.

Credit notation

Credits display with special notation in client profiles:

Basic format:

• 5 = 5 credits available
• 0 = No credits remaining
• ∞ = Unlimited credits

Product-specific format:

• 3/∞ Rising Stars = 3 of unlimited credits for “Rising Stars” scheduler
• 5/10 Youth Training = 5 of 10 credits for “Youth Training” scheduler

This notation appears in client profiles under the Credits tab and during booking flows.

How clients use credits

1. Client purchases product with credits

   Client buys “10-Session Package” for $650. Receives 10 credits.

2. Client books session

   Client goes to booking page and selects session type.

3. Payment screen shows credit option

   Instead of paying, client sees “Use 1 Credit” option.

   
4. Client selects use credits

   Client clicks “Use Credits & Book”. Credit count decreases by 1.

5. Session confirmed

   Booking confirmed without payment. Client now has 9 credits remaining.

Credit management happens in Schedule section of the Help Center

While credits are configured in Products, they’re managed in the Schedule section:

For complete credit documentation, see:

• Viewing client credit balances
• Manually adding or removing credits
• Credit expiration tracking
• Credit usage reports
• Troubleshooting credit issues

Important: This Payments section covers credit configuration in products only. For viewing balances, manual adjustments, usage tracking, and troubleshooting, see the Schedule section of the help center.

Common credit configurations

Simple session package

10-Session Package

Product setup:

• Type: One-Time
• Price: $650
• Credits: 10
• Expiration: 90 days
• Usage: Master Credits (any scheduler)

Client pays $650 once, gets 10 sessions over 3 months.

Monthly membership

Unlimited Monthly Training

Product setup:

• Type: Subscription
• Price: $200/month
• Credits: Unlimited credits per month
• Expiration: End of billing period
• Usage: Master Credits

Client pays $200/month, gets unlimited sessions while subscribed.

Specialized package

Youth Training Package

Product setup:

• Type: One-Time
• Price: $500
• Credits: 8
• Expiration: 60 days
• Usage: Youth Training scheduler only

Client pays $500, gets 8 sessions but can only book youth training sessions.

Credits vs. direct payment

With credits:

• Client pays upfront for multiple sessions
• Reduces friction at booking time
• Encourages package purchases
• Creates commitment to training

Without credits (payment-only products):

• Client pays per booking
• No credit tracking needed
• Simpler system if you don’t want credit management

Many coaches offer both: single-session products (no credits) and package products (with credits). Gives clients choice.

Key points about credits

Credits are product-based: Enable credits in Product Builder when creating products

Optional feature: Not required. Products don’t have to award credits at all

Expiration matters: Set realistic expiration dates. Too short frustrates clients, too long reduces urgency

Subscription credits renew: Subscription products issue new credits each billing period

Master vs. restricted: Choose based on whether you want maximum flexibility or controlled usage

Management lives elsewhere: View balances, make adjustments, and troubleshoot in Schedule section

When NOT to use credits

Skip credits if:

• You only offer single sessions (direct payment is simpler)
• You don’t want to track credit balances
• Your pricing is too variable for packages
• You prefer pay-per-session model
• Clients are set up on the same recurring schedule (client purchases membership plan but create recurring booking on your calendar as an admin)

Credits add complexity. Only use them if packages benefit your business model.

Next steps

Configure credits in products: Product Builder →

Manage credit system: See Schedule section for:

• Viewing client balances
• Manual credit adjustments
• Usage tracking and reports

Attach products to schedulers: Attach Products →

Related articles

• Product Builder: Complete Reference
• Product Types Explained