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Every paid transaction has two fees:
  • Stripe’s processing fee. The standard US card rate is 2.9% + $0.30. Your rate depends on your Stripe account, the payment method, and the card’s country.
  • The CoachIQ platform fee. The Product Builder’s Product Preview shows it as CoachIQ Platform Fee, for example 1% + $0.20.
Each product decides who covers them. By default you absorb the fees. Turn on Add processing fee to charge the buyer a fee on top of the price.

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Example

For a $100 product, with Stripe at 2.9% + $0.30 and a platform fee of 1% + $0.20: When the buyer pays the fee, Stripe’s percentage applies to the whole $104.40, so you receive slightly less than the full price. Raise the fee a little if you need to net every cent.

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Add a processing fee to a product

1

Open the product

Go to Payments → Products, then select + Create or open an existing product.
2

Turn on Add processing fee

In the Payment section, turn on Add processing fee.
3

Set the amounts

Enter the Fixed Fee and Percentage Fee. The fields start at Stripe’s standard card rate. If the buyer should also cover the CoachIQ platform fee, add its percentage and fixed amount to the matching fields.
Payment section with Add processing fee on, Fixed Fee and Percentage Fee fields, and the Preview showing price, fee, and total
4

Check the preview and save

The Preview shows the price, the processing fee, and the total the buyer pays. Save the product.
At checkout, the fee appears as its own line under the price.

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Fees for ACH payments

If your organization accepts US bank account (ACH) payments, the processing fee settings include a separate fee for ACH. Bank payments usually cost less than cards, so you can charge bank payers a lower fee, or none, on the same product. Checkout applies the fee that matches the method the buyer chooses.
  1. Turn on ACH for your organization. See Payment methods at checkout.
  2. In the product’s Payment section, set the card fee as usual.
  3. Set the ACH fee to cover what a bank payment costs you, using your Stripe pricing, or leave it at zero.
The ACH fee option appears only after ACH is enabled. Products created earlier show it the next time you edit them.
Charging card payers a fee and bank payers none encourages families to pay large camp or season registrations by bank.

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Changing a product’s fee

A change applies to new purchases. Past transactions and existing subscriptions aren’t changed. Tell families before you change the fee on a product they buy regularly.

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Before you add fees

  • Some US states restrict or prohibit card surcharges, and card networks have their own disclosure rules. Check the rules where you operate before passing card fees on.
  • Say in the product description that a processing fee is added, so it isn’t a surprise at checkout.
  • Stripe can charge more for international cards, currency conversion, and disputes. These aren’t included in the fee fields. See your Stripe pricing.
Absorbing fees keeps checkout simple; you can raise the price slightly to cover them. Passing fees on keeps your price lower but adds a line at checkout. Both work. Pick one approach and use it consistently across similar products.