Subscriptions Dashboard

Navigate the Subscriptions page to monitor recurring billing, track active memberships, and manage subscription status

Where to find this: Payments → Subscriptions

What the Subscriptions page shows

The Subscriptions dashboard displays all recurring billing for your coaching business:

• Active memberships and their status
• Canceled subscriptions
• Failed payment retries
• Monthly recurring revenue (MRR)
• Subscription history and details

Every subscription product purchase creates an entry here that tracks billing until canceled.

Key metrics at the top

Three metrics display above your subscription list:

Active Subscriptions

• Count of currently active, billing subscriptions
• Includes trialing and scheduled subscriptions
• Excludes canceled and past due

Canceled Subscriptions

• Total number of ended subscriptions
• Tracks churn and cancellation history

Monthly Recurring Revenue (MRR)

• Total monthly revenue from active subscriptions
• Updates in real-time as subscriptions change
• Based on monthly equivalent (annual subscriptions divided by 12)

MRR is your most important subscription metric. Track this to measure subscription business health.

Subscription list columns

Each subscription displays:

Column	What it shows
Date	When subscription started
Status	Current billing status (Active, Canceled, Past Due, etc.)
Client	Client name linked to profile
Amount	Billing amount and frequency ($200/month)
Product	Which subscription product
Type	Always “Subscription”

Click any row to view full subscription details.

Subscription status types

Active

Green indicator - Running normally

Subscription is active and payments are processing successfully.

Client’s card charges automatically on schedule. Credits renew (if configured). Everything working as expected.

Trialing

Blue indicator - In trial period

Client is in free trial before first charge.

Card on file but not yet charged. Trial ends on specified date, then first payment processes. Client can cancel during trial without charge.

Scheduled

Purple indicator - Starts in future

Subscription purchased but doesn’t start until future date.

No charges yet. Will activate on start date. Useful for seasonal programs or delayed memberships.

Past Due

Yellow/Orange indicator - Payment failed

Last payment attempt failed. Stripe is retrying.

Card declined or expired. Client still has access during retry period. Stripe attempts multiple retries over several days before giving up.

Past Due subscriptions need attention. Contact client to update payment method.

Canceled

Red/Gray indicator - Subscription ended

Client or you canceled the subscription.

No more charges. Access ends based on cancellation settings (immediate or end of period). Credits expire. Client can resubscribe by purchasing again.

Incomplete Expired

Gray indicator - Setup failed

Payment setup never completed or first charge failed.

Client started subscription signup but payment failed and retry period expired. Subscription never became active.

Filter and search subscriptions

Filter by status: Click status tabs at top:

• All
• Active
• Canceled
• Past Due
• Trialing
• Scheduled

Filter by Product: Click the product(s) from the drop down view

View subscription details

Click Open under the Source column of the subscription to view on Stripe:

Billing information:

• Current period start and end dates
• Next billing date
• Billing frequency
• Amount charged each period

Payment history:

• All successful charges
• Failed payment attempts
• Amount paid to date

Subscription actions:

• Cancel subscription
• Update billing date
• Change product/pricing
• Issue refund for last payment

Understanding subscription lifecycle

1. Client subscribes

   Client purchases subscription product. Subscription appears as Active (or Trialing if trial configured).

2. First payment processes

   Immediate charge.

   Credits issued (if configured). Client can book sessions.

3. Automatic renewals

   Card charges on schedule (monthly, quarterly, annually).

   New credits issued each period (if configured). Client continues accessing services.

4. Payment failure

   If card declines: Status changes to Past Due. Stripe retries automatically over several days.

   Client retains access during retry period.

5. Subscription ends

   Client cancels OR payment retries exhaust.

   Status changes to Canceled. Credits expire. Access ends.

Common subscription scenarios

Healthy subscription

What you see:

• Status: Active (green)
• Regular successful payments in history
• Credits renewing each period

What to do: Nothing. It’s working perfectly.

Past due subscription

What you see:

• Status: Past Due (red)
• Recent failed payment attempt
• Stripe retry in progress

What to do:

1. Contact client about failed payment
2. Ask them to update payment method
3. Stripe will retry automatically
4. Learn about failed payments →

Canceled subscription

What you see:

• Status: Canceled (gray)
• Cancellation date shown
• No future billing

What to do: If accidental: Client must resubscribe by purchasing product again. If intentional: Monitor for resubscription opportunities.

Trial subscription

What you see:

• Status: Trialing (blue)
• No charges yet
• Clients have the same access as an Active subscription

What to do: Nothing until trial ends. First charge processes automatically on trial end date.

Trialing is currently only set manually as the coach or Admin from Stripe.

Subscriptions vs. transactions

Subscriptions page: Ongoing billing relationships

• Shows subscription status
• Displays next billing date
• Tracks recurring revenue

Transactions page: Individual payment events

• Shows each charge (including subscription charges)
• Displays one-time payments too
• Tracks total revenue

Every subscription charge also appears in Transactions. Subscriptions page focuses on ongoing relationships, Transactions shows individual payments.

Export subscription data

Export subscription list for reporting or accounting:

1. Apply any desired filters (status, date range)
2. Click Export button (if available)
3. Download CSV file

Use exported data for:

• Financial reporting
• Churn analysis
• Revenue forecasting
• Accounting software import

What you can’t do on Subscriptions page

These actions require Stripe Dashboard:

• Change subscription pricing mid-cycle
• Apply retroactive discounts
• Modify payment schedule
• Complex subscription modifications

For advanced subscription management, use Stripe Dashboard. Learn about Stripe Dashboard →

Related articles

• Managing Subscriptions
• Failed Payments
• Product Types Explained