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Where to find this: Athlete Portal → Settings → Family
In youth programs the parent is the person who acts: they pay, they drive to the field, they read the message. CoachIQ models that as a parent (guardian) account with one or more athletes connected to it. Parents manage the family from the athlete portal; you can also connect children from the client’s Family section in admin.

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How a family is structured

  • Parent holds the login, the payment method, and the inbox. Their role in People is Parent.
  • Athlete is the person who attends sessions. An athlete connected to a parent can be a full account with its own login, or a managed child with no login at all.
  • The parent-to-athlete link is stored on both profiles. Reminders, booking views, and automations follow that link (details below).
The Family tab only appears on profiles with the Parent role. If a parent tells you they cannot find it, check their role in User Details and change it to Parent if needed. See Sign-up & Profile to make new sign-ups land on the right role from the start.

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What parents can do

1

Open Settings

From the athlete portal, the parent selects Settings.
2

Go to Family

They select Family, where they’ll see the athlete they’re currently managing.
3

Add a family member

Selecting Add Athlete lets them add another child to the account. They can also select an existing athlete listed there to switch to managing them.
Parents can do this any time, not only at sign-up. A parent who registered with one child and later wants to add a sibling does not need you to do it for them.

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What you can do as a coach

Where to find this: People → open the client → PROFILE → Family
On Family you can Connect children — choose an active athlete account, or create a managed child. The + control is Create new child. That opens New child:
  • Helper: “The child is added without a login. You can enable login later.”
  • First name (required) (placeholder First) and Last name (placeholder Last)
  • Cancel and Create child
A connected child can show Managed — no login with Enable login.
Client Family section with Connect children
New child form: First name, Last name, Cancel, Create child

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Managed children with no login

A managed child has a profile, bookings, credits, and tags like any athlete, but no email and no password. That is the right shape for most youth athletes: the parent does everything on their behalf, and nothing is ever sent to an inbox the child does not have.
  • Anything addressed to a managed child (reminders, announcements, in-app messages) is delivered to their parent. See Who receives reminders and notifications.
  • When the athlete is old enough to run their own account, click Enable login on the child’s row. They keep their history.
  • Automations can target a managed child’s parent explicitly with the trigger user and their guardians option on Target User. See Triggers and actions.

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Who receives reminders and notifications

Practice reminders and notifications for an athlete go to that athlete and to their connected parent. For a managed child with no login, the parent is the only reachable destination, so the parent is who gets the reminder. This is what makes a booking reminder land with the person who is actually driving to the field. A parent with two athletes is connected to both, so they receive both athletes’ reminders from one account. You do not need to tag or message the parent separately.
If a family reports that they “never got the reminder”, open the athlete in People and check PROFILE → Family. An athlete with no connected parent and no email has nowhere for a reminder to go. Connect the parent and the next reminder will reach them.

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Booking for a specific family member

Once family members are added, booking a session includes a Select Athlete step. The parent picks which athlete the session is for — themselves or any linked family member — before checkout.
Select Athlete step in the booking flow, showing Family Credits available and a list of athletes to book for
That step also shows Family Credits available — a single credit balance shared across every athlete on the account, with 1 credit deducted per session booked, no matter which family member the session is for. Credits a parent buys are spendable for their athletes, and a managed athlete’s booking deducts from the parent’s balance. The booking record itself shows which athlete it’s for, so you no longer have to rely on notes, tags, or asking at check-in to tell family bookings apart — see Booking for Multiple Athletes.

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How a parent sees their athletes’ bookings

A parent’s own Bookings view in the athlete portal, and in the native iOS and Android apps, lists every connected athlete’s sessions grouped by athlete. The parent never has to switch into each child to check who has practice tonight. Session location shows on each booking in the app, so a per-date venue change is visible where the parent looks. You see the same thing from the coach side: opening the parent in People → Bookings shows all bookings under that parent, sorted by which athlete they belong to. Opening the athlete shows only that athlete’s bookings. See Bookings tab.

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Registering an athlete at checkout

Buying a team registration, camp, or membership for a child is a purchase, not a booking, so it goes through checkout rather than the Select Athlete step above. When the purchasing parent has more than one athlete on the account, checkout asks Who are you registering? before payment. What attaches to the athlete they pick:
  • The purchase itself, so you can see which child a registration paid for
  • Any team tag the product’s automation applies
  • Any credits the product grants
  • Date of birth, which is collected per athlete rather than once per family
A parent registering two children for two different teams goes through checkout once per child, choosing the right athlete each time, and each child ends up on the right roster with the right credits. Purchase-triggered automations (add a tag, book all future practices) act on the selected athlete, not the parent.
Whether a product is bought for the buyer themselves or for a managed athlete is a setting on the product. See Product Builder for the buyer vs. managed athlete option and how it changes checkout for adults buying for themselves.

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Common questions

No. A managed child has no login and no email. Everything meant for them is delivered to the connected parent. Add an email and click Enable login only when the athlete should run their own account.
Connect each parent to the athlete from that parent’s Family section in admin. Both then see the athlete’s bookings and receive their reminders. If you run into a case that does not behave this way, contact support with the family’s names.
Check which athlete the purchase is attached to: open the parent in People → Products. If the purchase landed on the parent rather than the child (this happened before the Who are you registering? step existed), book the child into the team’s practice sessions manually and move the tag to the child. Registrations made after August 2026 attach to the selected athlete automatically.
Yes. The iOS and Android apps show a parent every connected athlete’s bookings, grouped by athlete, with the session location. See Booking in the native app.

Booking for Multiple Athletes

How shared credits and family booking work today

Client Profiles

Family is under PROFILE on the client

Bookings tab

A parent’s bookings grouped by athlete

Sign-up & Profile

Force new sign-ups to the Parent/Guardian account type

Triggers and actions

Target an athlete and their guardians from an automation

Booking in the native app

Pay-or-credit prompt, purchases in the browser, session location