Billing Settings: Your CoachIQ Plan & Stripe Portal

Manage the card on file for your CoachIQ subscription, download invoices, and view the products and invoices in your connected Stripe account.

Where to find this: Settings → Payments, which holds Billing (what you pay CoachIQ) and Stripe Portal (what your athletes pay you, in Stripe).

Billing

Manage the payment method on file for your CoachIQ subscription, view invoices, and download receipts.

Update your card on file

1. Open Billing

   Click Settings in the bottom-left corner, then Billing.

2. Add a new card

   Under Payment Method, click + Add another card and enter the card number, expiration date, CVV, and billing ZIP code.

3. Set as default

   Click Set as Default next to the new card. Remove old cards with the trash icon. The new card is charged from your next billing date; the current cycle is not affected.

View and download invoices

Below your cards, Billing History lists every past invoice with its billing date, status, amount, and the card it was charged to. Click any invoice to view or download it as a PDF for your records.

The Subscriptions block shows your active CoachIQ plan and any add-ons, such as a Personalized App, with the card each one bills to.

To change or cancel your plan, click Contact us next to Need an upgrade? in the Subscriptions block. A team member will handle it with you.

Stripe Portal

View and manage your Stripe-connected products and invoices.

The Stripe Portal is only visible after you’ve connected your Stripe account. If you haven’t set up payments yet, see Setting Up Stripe.

What you’ll see

Tab	Contents
Products	All products you’ve created in Stripe, with pricing and billing frequency
Invoices	Invoice history from your Stripe account

Filtering products

Use the filters at the top to sort by:

• Status — Active, archived, or all products
• Type — View all product types

Click the link icon next to any product to copy its direct URL for sharing.

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Common questions

What if my subscription payment fails?

You’ll get an email if a payment fails. Update your card within 7 days to avoid a temporary loss of access.

Can I pay by bank account instead of card?

Not currently. CoachIQ subscriptions support credit and debit cards only.

Why can't I see the Stripe Portal?

The Stripe Portal only appears after you’ve connected a Stripe account. Go to Payments in the main navigation to set up your Stripe connection.

Related articles

Setting Up Payments

Connect Stripe and start accepting payments

Stripe Dashboard

What to check in Stripe itself