Communication Settings: Notifications, SMS Number & Inbox

Choose which email and push alerts you receive, set up your dedicated business texting number with 10DLC registration, and control what shows in your Inbox.

Where to find this: Settings → Communication, which holds Notifications, SMS Number, and Inbox Settings.

Notifications

Control which alerts you receive via email and push notifications.

Notification categories

Category	Triggers
Bookings	When a user makes or cancels a booking
Inbox	When your group receives a new message
Payments	When a user makes a purchase
Subscriptions	When a user cancels a membership (email only)
People	When a new user joins your group
Forms	When a new form is submitted

Notification channels

Each category can be toggled independently for:

• Email — Sent to your account email address
• Push — Mobile notifications (if you have the CoachIQ app installed)

1. Navigate to Notifications

   Go to Settings → Notifications.

2. Toggle your preferences

   Check or uncheck the boxes under EMAIL and PUSH for each notification type.

We recommend keeping Payments and People notifications on so you’re always aware of new revenue and new athletes joining your platform.

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SMS Number

Set up your dedicated business phone number for texting athletes through CoachIQ. Texts you send are paid for with SMS credits; see How SMS credits work.

10DLC Compliance

CoachIQ uses Twilio for SMS messaging. To send text messages, you’ll need to complete 10DLC (10-digit long code) registration, which is required by mobile carriers to reduce spam.

1. Navigate to SMS Number

   Go to Settings → SMS Number.

2. Select your business type

   Choose whether you’re registering as a Sole Proprietor or a Business.

3. Enter your preferred area codes

   Add your primary area code and optionally a secondary area code. CoachIQ will try to assign you a number matching these codes.

4. Begin registration

   Click Begin to start the 10DLC compliance process.

The 10DLC registration process typically takes 1-7 business days to complete. Once approved, you’ll be able to send SMS messages to your athletes directly from the CoachIQ Inbox.

Policy pages are handled for you. Carriers check a public Privacy Policy and Terms page as part of 10DLC review. CoachIQ auto-generates both on your athlete portal (/privacy-policy and /terms-of-condition under your portal address), keeps them public, and includes the SMS clauses carriers require. Nothing to write or upload; see Setting up SMS messaging for what reviewers look at.

After your number is assigned

The page shows your SMS Number and lets you set a Call Forwarding Number, so calls to your business texting number ring through to a phone you choose. Texts cost SMS credits — see SMS Credits.

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Inbox Settings

Inbox Preferences has one toggle today: Show booking reminders in inbox. It is off by default, which keeps the Inbox to conversations athletes started or you started; the reminders are still delivered to athletes, they just do not appear as threads in your Inbox or in the athlete’s conversation with you. Turn it on to see the automated session reminders as threads in the Automated folder. See Automated reminders in the Inbox overview.

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Common questions

How long does SMS setup take?

The 10DLC compliance registration typically takes 1-7 business days. You’ll receive a notification once your number is ready to use.

Related articles

SMS Messaging

Send text messages to athletes

Inbox Overview

Folders, channels, and how messages flow