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SMS credits are how you pay for text messaging in CoachIQ. Every text you send or receive draws from your credit balance, and you top it up whenever you need more.
Where to find this: Settings → Credits

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What uses a credit

Each SMS message uses credits, whether you send it or an athlete texts you back. Longer messages that split into multiple segments use a credit per segment, so keeping texts short stretches your balance further.
Avoid emojis in SMS. They switch the message to a different encoding that shortens each segment, which means one text can use several credits.

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Check your balance and buy more

1

Open your credit balance

Go to Settings → Credits. Your Current Balance shows at the top of the page.
The Credits page in Settings showing the current balance, Buy more credits button, and recent activity
2

Review your recent activity

The Activity list shows each credit change: messages sent, top-ups, and any manual adjustments. Use the filters (All, SMS sent, Top-ups, Grants) to narrow the view, and the Balance column to see your running total after each entry.
3

Buy more credits

Click Buy more credits and follow the prompts to add credits to your account. Your new balance is available right away.

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Common questions

Once you run out of credits, outgoing texts stop sending until you top up. Buy more credits from Settings → Credits to start sending again.
Yes. Both messages you send and replies you receive draw from your credit balance.
No. SMS credits pay for text messaging and live under Settings → Credits. Session credits are what athletes use to book sessions and are managed on each athlete’s profile. The two are completely separate.

Setting up SMS messaging

Complete 10DLC registration and get your business number.

Inbox overview

See how In-App, SMS, and Announcements compare.