Skip to main content

​
Overview

To connect your Wix domain to CoachIQ, you’ll add our team as a collaborator and we’ll handle all the technical DNS configuration for you. This process takes about 5 minutes on your end, and your domain will be fully connected within 24-48 hours.
Why we handle it for you: DNS settings can be tricky, and one wrong entry can cause issues. Our team has connected hundreds of Wix domains and knows exactly what to configure. Let us handle the technical work while you focus on your coaching business.

​
Before you begin

You’ll need:
  • Access to your Wix account that owns the domain
  • Your domain name (e.g., yourcoaching.com)
  • Your CoachIQ website published and ready
  • About 5 minutes to add us as a collaborator
1

Prepare your CoachIQ website

First, let’s tell CoachIQ which domain you want to use:
  1. Log into your CoachIQ dashboard
  2. Navigate to Website Builder → Settings
  3. Select Custom Domain
  4. Enter your domain with www. in front (e.g., www.yourcoaching.com)
  5. Click Request Custom Domain
Domain requested! You’ll see a confirmation popup. Now let’s give our team access to configure it.
2

Log in to Wix

Visit Wix.com and sign in to the account that manages your domain.
Make sure you’re logging into the account that owns the domain, not just a site editor account.
3

Access Roles & Permissions

In your Wix dashboard, navigate to Settings → Roles & Permissions.If you’re in the site editor, look for the settings menu in the left sidebar.
4

Click Invite Collaborators

Select the Invite Collaborators button.
Role&permissionswix Pn
5

Add CoachIQ support

Enter the following information:
  • Email: liz@coachiq.io
  • Role: Check the box for Co-owner (this gives us the access needed for DNS configuration)
Wixinvitesitecollaborators Pn
About collaborator seats: Wix includes 1 free collaborator seat. If you already have a collaborator, you may need to upgrade your Wix plan or temporarily remove the other collaborator.
6

Send the invitation

Click Send Invite to grant access to our team.
Invitation sent! Our team will receive notification immediately.
7

Notify CoachIQ support

Send a quick message to our support team letting us know:
  • Your domain name
  • That you’ve added liz@coachiq.io as a collaborator
  • Any specific timeline needs
We’ll handle all the DNS configuration and notify you once your domain is connected.

​
What happens next?

Our team will:
  1. Accept your collaborator invitation (within 2-4 hours during business hours)
  2. Configure your DNS records properly
  3. Set up SSL security certificates
  4. Test the connection thoroughly
  5. Notify you when everything is complete
  6. Remove our collaborator access if requested
Timeline: Most domains are fully connected within 24-48 hours.

​
Alternative: Configure DNS yourself

While we strongly recommend letting our team handle the technical setup, if you prefer to do it yourself, here’s how:
Not recommended unless you’re comfortable with DNS: These settings must be exact, and errors can cause connection issues.
1

Access your Wix domains

Log into Wix and navigate to your domain management area.
2

Find DNS settings

Click on your domain, then look for Manage DNS Records or Advanced → Edit DNS.
3

Remove old records

Delete these existing records:
  • Any A record with host @ or your domain name
  • Any CNAME record with host www
Leave all other records (MX, TXT) unchanged.
4

Add new A record

Create a new record:
  • Type: A
  • Host: @ (or your domain if @ isn’t accepted)
  • Value: 76.76.21.21
  • TTL: 1 hour or default
5

Add new CNAME record

Create another record:
  • Type: CNAME
  • Host: www
  • Value: website-v1.coachiq.io
  • TTL: 1 hour or default
6

Save all changes

Save your DNS changes and wait 24-48 hours for propagation.
If you go this route and encounter issues, you can always add us as a collaborator to fix any problems.

​
Managing collaborator access

To see if our team has accepted the invitation:
  1. Go to Roles & Permissions in Wix
  2. Look for liz@coachiq.io in your collaborators list
  3. Check for “PENDING” label (means not yet accepted)
  4. See “Joined on” column for acceptance date
Invitations are valid for 30 days.
If needed, you can resend:
  1. Go to Roles & Permissions
  2. Hover over liz@coachiq.io
  3. Click More Actions (three dots)
  4. Choose Resend Invite or Get Invite Link
Once your domain is connected and working:
  1. Go to Roles & Permissions
  2. Find liz@coachiq.io in the list
  3. Click Remove to revoke access
Your domain will continue working normally. You can always re-add us if you need future help.

​
Common questions

Our team has connected hundreds of Wix domains and knows the exact settings needed. We handle tricky issues like:
  • Proper DNS record configuration
  • SSL certificate setup
  • Avoiding email disruption
  • Testing and verification
This saves you time and prevents potential errors that could take your site offline.
Yes! The Co-owner role only gives us access to your site settings and DNS. We cannot:
  • Access your payment methods
  • Delete your Wix account
  • View personal information
  • Transfer your domain
You maintain full ownership and can revoke access anytime.
No - once we point your domain to CoachIQ, it will display your CoachIQ website instead of your Wix site. Make sure your CoachIQ site is ready before we make the switch. Your Wix site content remains in your account for reference.
Your email will continue working normally! If you have Google Workspace or other email through Wix, we only change website records, not email (MX) records.
We configure settings within 2-4 hours of receiving access. DNS propagation then takes 24-48 hours to complete worldwide. Most users see their site live within 24 hours.
The collaborator access covers your entire Wix account. Just let us know all the domains you want to connect when you contact support.

​
Verify your connection

After we notify you that setup is complete:
  1. Go to CoachIQ Settings → Active Domains
  2. Look for your domain in the list
  3. Click on it to test the connection
Quick test: Visit your domain in an incognito/private browser window to avoid cached results. You should see your CoachIQ website.

​
Troubleshooting

Still seeing your Wix site after 48 hours?Try these steps:
  1. Clear your browser cache completely
  2. Try a different browser or device
  3. Check incognito/private mode
If the issue persists, contact our support team.
Can’t add collaborators?Common issues:
  • No available seats: Wix provides 1 free collaborator. You may need to upgrade or remove existing collaborators
  • Permission issues: Make sure you’re the site owner, not just an editor
  • Account type: Some Wix account types have restrictions
Contact Wix support if you can’t resolve collaborator issues.

​
Video tutorial

Watch this step-by-step video guide for inviting collaborators in Wix:

​
Pro tips

Best practices:
  • Complete your CoachIQ site first before connecting your domain
  • Notify your clients about the website change if you have an active Wix site
  • Download any Wix content you want to keep before switching
  • Keep collaborator access even after setup for easy future support
  • Screenshot your confirmation when you add us as a collaborator

​
Need help?

If you encounter any issues:
  • Contact our support team immediately after adding us as a collaborator
  • Include your domain name in your message
  • Let us know any specific timeline requirements
  • We typically respond within 2-4 business hours
  • Include “Wix Domain Connection” in your message for fastest routing
Once connected, your professional domain will display your CoachIQ website, giving your coaching business the powerful, integrated platform it deserves!