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Overview

Connecting your Squarespace domain to CoachIQ is straightforward - you’ll add our team as a domain manager, and we’ll handle all the technical DNS configuration. This process takes about 5 minutes on your end, and your domain will be fully connected within 24-48 hours.
What is a domain manager? A domain manager can configure your domain settings and DNS records but cannot access your billing information or delete your domain. You maintain full ownership and can revoke access anytime.

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Before you begin

You’ll need:
  • Your Squarespace login credentials
  • A Squarespace domain (not attached to a Squarespace website)
  • Your CoachIQ website published and ready

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Connect your domain

1

Log in to Squarespace

Visit your Squarespace domains dashboard and sign in with your email and password.
Make sure you’re logging into the account that owns your domain, not a Squarespace website account.
2

Select your domain

From your domains dashboard, click on the domain you want to connect to CoachIQ.If you have multiple domains, choose the one you want to use for your coaching website.
3

Navigate to Permissions

Once in your domain settings, click on Permissions in the left menu.
4

Invite domain manager

Click the Invite domain manager button.
No “Invite domain manager” button? If this option isn’t available, your domain is likely attached to a Squarespace website. You’ll need to either:
5

Add CoachIQ team

Enter the following information exactly as shown:
  • Name: CoachIQ Support
  • Email: liz@coachiq.io
Click Send Invitation to grant access to our team.
6

Confirmation

You’ll see a confirmation that the invitation has been sent. Our team will receive an email notification immediately.
Invitation sent! CoachIQ will accept the invitation and begin configuring your domain.
7

Notify CoachIQ support

Send a quick message to our support team letting us know:
  • Your domain name
  • That you’ve granted domain manager access
We’ll handle the technical configuration and notify you once your domain is connected.

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What happens next?

Our team will:
  1. Accept your invitation (within 2-4 hours during business hours)
  2. Configure your domain’s DNS settings
  3. Set up SSL security certificates
  4. Test the connection
  5. Notify you when everything is complete
Timeline: Most domains are fully connected within 24-48 hours.

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Domain permission levels explained

Squarespace has two permission levels:

Domain Owner

You keep this role:
  • Full control over domain
  • Billing access
  • Can delete domain
  • Can manage all permissions

Domain Manager

CoachIQ gets this role:
  • Configure DNS settings
  • Connect domain to sites
  • Manage technical settings
  • No billing or deletion access

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Common questions

Yes! Domain manager access is Squarespace’s secure way to let professionals help with your domain. We can only access DNS settings - never your billing information or ability to delete your domain.
We typically complete the setup within 24-48 hours. You can keep us as a domain manager for future support needs, or remove access once your domain is connected and working.
To remove CoachIQ’s access:
  1. Go to your domains dashboard
  2. Click your domain
  3. Go to Permissions
  4. Click the three dots (…) next to “CoachIQ Support”
  5. Select Remove domain manager
Your domain will continue working normally after removing access.
If your domain is connected to an existing Squarespace website, you have two options:
  1. Disconnect from Squarespace site: Move the domain to standalone management, then follow our guide
  2. Manual setup: Keep your current setup and follow our DNS configuration guide
Most coaches choose option 2 to avoid disrupting their existing setup.
Yes! We only modify website-related DNS records. Your email settings (MX records) remain untouched, so your email will continue working exactly as before.
Your Google Workspace (Gmail, Drive, Calendar) will continue working normally. We don’t touch email-related settings - only the records that point your domain to your CoachIQ website.

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Troubleshooting

Can’t find the Permissions option?This usually means your domain is attached to a Squarespace website. You can either:
  1. Contact Squarespace support to detach the domain
  2. Use our manual DNS setup guide
Domain not connecting after 48 hours?Check that:
  • The invitation was sent to liz@coachiq.io (exactly as shown)
  • Your domain is active and not expired
  • The domain isn’t attached to a Squarespace website
If everything looks correct, contact our support team with your domain name.

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Alternative: Manual DNS setup

Prefer to handle the technical setup yourself? Check our DNS & Permissions guide for the specific DNS records you’ll need to add.
Pro tip: If you’re comfortable with DNS settings or your domain is attached to a Squarespace website, manual setup might be faster. However, letting our team handle it ensures everything is configured correctly.

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Special note for Google Workspace users

Using Squarespace with Google Workspace? If you purchased Google Workspace through Squarespace when buying your domain, all your Google services (Gmail, Drive, Calendar) will continue working normally. We only modify the records that control where your website displays, not your email or other services.

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Need help?

If you run into any issues or have questions about connecting your Squarespace domain:
  • Contact our support team with your domain name
  • We typically respond within 2-4 business hours
  • Include “Squarespace Domain Connection” in your message for fastest routing
Once connected, your professional domain will display your CoachIQ website, giving your coaching business the polished online presence it deserves!