> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication Settings: Notifications, SMS Number & Inbox

> Choose which email and push alerts you receive, set up your dedicated business texting number with 10DLC registration, and control what shows in your Inbox.

<Info>
  **Where to find this**: **Settings → Communication**, which holds **Notifications**, **SMS Number**, and **Inbox Settings**.
</Info>

## Notifications

Control which alerts you receive via email and push notifications.

### Notification categories

| Category          | Triggers                                      |
| ----------------- | --------------------------------------------- |
| **Bookings**      | When a user makes or cancels a booking        |
| **Inbox**         | When your group receives a new message        |
| **Payments**      | When a user makes a purchase                  |
| **Subscriptions** | When a user cancels a membership (email only) |
| **People**        | When a new user joins your group              |
| **Forms**         | When a new form is submitted                  |

### Notification channels

Each category can be toggled independently for:

* **Email** — Sent to your account email address
* **Push** — Mobile notifications (if you have the CoachIQ app installed)

<Steps>
  <Step title="Navigate to Notifications">
    Go to **Settings → Notifications**.
  </Step>

  <Step title="Toggle your preferences">
    Check or uncheck the boxes under **EMAIL** and **PUSH** for each notification type.
  </Step>
</Steps>

<Tip>
  We recommend keeping **Payments** and **People** notifications on so you're always aware of new revenue and new athletes joining your platform.
</Tip>

***

## SMS Number

Set up your dedicated business phone number for texting athletes through CoachIQ. Texts you send are paid for with SMS credits; see [How SMS credits work](/inbox/sms-credits).

### 10DLC Compliance

CoachIQ uses Twilio for SMS messaging. To send text messages, you'll need to complete 10DLC (10-digit long code) registration, which is required by mobile carriers to reduce spam.

<Steps>
  <Step title="Navigate to SMS Number">
    Go to **Settings → SMS Number**.
  </Step>

  <Step title="Select your business type">
    Choose whether you're registering as a **Sole Proprietor** or a **Business**.
  </Step>

  <Step title="Enter your preferred area codes">
    Add your primary area code and optionally a secondary area code. CoachIQ will try to assign you a number matching these codes.
  </Step>

  <Step title="Begin registration">
    Click **Begin** to start the 10DLC compliance process.
  </Step>
</Steps>

<Info>
  The 10DLC registration process typically takes 1-7 business days to complete. Once approved, you'll be able to send SMS messages to your athletes directly from the CoachIQ Inbox.
</Info>

<Note>
  **Policy pages are handled for you.** Carriers check a public Privacy Policy and Terms page as part of 10DLC review. CoachIQ auto-generates both on your athlete portal (`/privacy-policy` and `/terms-of-condition` under your portal address), keeps them public, and includes the SMS clauses carriers require. Nothing to write or upload; see [Setting up SMS messaging](/inbox/sms-messages#setting-up-sms-messaging) for what reviewers look at.
</Note>

### After your number is assigned

The page shows your **SMS Number** and lets you set a **Call Forwarding Number**, so calls to your business texting number ring through to a phone you choose. Texts cost SMS credits — see [SMS Credits](/inbox/sms-credits).

***

## Inbox Settings

**Inbox Preferences** has one toggle today: **Show booking reminders in inbox**. It is **off by default**, which keeps the Inbox to conversations athletes started or you started; the reminders are still delivered to athletes, they just do not appear as threads in your Inbox or in the athlete's conversation with you. Turn it on to see the automated session reminders as threads in the **Automated** folder. See [Automated reminders](/inbox/inbox-overview#automated-reminders) in the Inbox overview.

***

## Common questions

<AccordionGroup>
  <Accordion title="How long does SMS setup take?">
    The 10DLC compliance registration typically takes 1-7 business days. You'll receive a notification once your number is ready to use.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="SMS Messaging" icon="comment-sms" href="/inbox/sms-messages">
    Send text messages to athletes
  </Card>

  <Card title="Inbox Overview" icon="inbox" href="/inbox/inbox-overview">
    Folders, channels, and how messages flow
  </Card>
</CardGroup>